Burning Woodwicks for the first time?

Burning wood wicks can be different from your traditional cotton wick. It is possible, and common for wood wicks to sometimes start with a large flame that will quickly reduce to a solid steady burn at the initial lighting. Wood Wicks also are know to crackle so if you are not use to having wood wicks burning, that sound is normal. As with cotton and wood wicks, always remember to keep your wick trimmed to reduce any soot from forming around your glass. If your wood wick lights and then burns out, this is not cause for alarm nor does it mean your candle is defective. Sometimes on the first burn, the flame can do this. Give it just a moment and proceed to light it again. This should create a stable burn with your candle. If you have tried to attempt to get the candle to light again after a few tries and it simply will not ignite, please contact us through our Order Candles /Contact Us Page and we will make it right.